Return Policy
Acceptable Returns/Exchanges:
• Items with original packaging purchased within 1-30 days of invoice date.
• Single/individual items are accepted for the following items, if purchased within 1-30 days of invoice date:
◦ Vape disposables (we will notify you on brands that are unacceptable with legal rules/regulations)
◦ Delta disposables (we will notify you on brands that are unacceptable with legal rules/regulations)
◦ Delta cartridges (we will notify you on brands that are unacceptable with legal rules/regulations)
Unacceptable Returns/Exchanges:
• Perforated edges are NOT intact.
• Products with custom stickers/price tags.
• Counterfeit items.
• Items with NO purchase history (items not purchased from us).
• Discontinued/inactive items.
• Single/loose items (aside from vape disposables/delta disposables/delta cartridges).
◦ e.g. single lighters, butt buckets, individual NJoy packs, etc)
• Items without original packaging
• Items with legal issues, bans, companies going out of business.
• Items on sale/deals
Invoice Notes:
Items with “*NO Discount. NO Returns Acceptable*” note on invoices will NOT qualify for returns. This note is to alert you ahead of time for items not eligible for returns.
Shipping for Returns:
You will be responsible for shipping charges back to us in exchange for credit on your account. If we shipped you the wrong count or item, we will ship you replacements with no shipping cost to you.
In-Store Returns:
You can walk into our in-store location to avoid paying for shipping on returns/damages. We process returns instantly at our Returns Station.
Credits:
Credits for returns will be issued 24 hours of receiving the products and inspection. Any items that don’t abide by the policies above will be discarded and will be subtracted from total credits applied to your account.